If you are having a problem with a video that doesn't respond to the usual procedures, which can be found in the first post here: http://forum.miramagia.com/showthread.php?t=6957 then please follow these guidelines to report the issue either to support or as a new post in this thread.
The information Dietrich has requested is:
1. The game, server, and country player is playing from eg MM Com USA
2. the ID number of the video (if possible) and/or the product name eg 68774 Rail Nation
3. a detailed description of the problem - this is so he and his wizards can try to reproduce the problem - necessary for identifying the solution. Do include information about which browsers you have used, and whether there was a difference in performance between them.
4. a screenshot if possible.
Thank you!