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Thread: Deleting browser's cookies and cache - Ports needed for the game

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    Deleting browser's cookies and cache - Ports needed for the game

    Dear players,

    This topic will tell you how to clear your Browsers Cookies & Cache and how to clear your Flash Cache.

    It is important to do so after:
    - Each Game Update;
    - When having problems logging in;
    - When having problems teleporting or seeing objects;
    And a lot of other display issues like seeing the loading earth symbol in your screen or missing bars.

    If you believe you found a bug or an unknown problem, please clear your browser cookies/cache and those of flash (listed more below) before reporting it to support@miramagia.com.

    To delete the browser's cookies/cache:


    • Firefox and Waterfox: Only cache

    - "Tools" menu -> Options -> Advanced -> network - Cached Web Content -> Clear now

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    • Firefox and Waterfox: Only cookies

    - in the Menu bar click Tools -> Options -> Privacy -> Show Cookies -> in the pop-up: Remove selected/all

    Name:  firefox - waterfox settings 2 cookies.jpg
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    • Google Chrome:

    - Select the "Customize and control Google Chrome" icon (the three dots in the right upper corner) -> Settings -> Show advanced settings... -> Clear browser data...

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    • Opera:

    - "History" -> Clear browsing data.

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    • Internet Explorer:

    - "Tools" menu -> Internet Options -> "General" tab, browsing history 'settings' - > Caches and databases tab.

    Name:  IE tools.jpg
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    For Flash cookies/cache:

    - Visit the page of Adobe Flash here.
    Here you can select the option to delete all cookies/cache.


    Get latest flash:

    Please make sure you always have the latest good working Flash version which you can download on:
    http://get.adobe.com/flashplayer/


    Not being able to see others players:

    If you or other players have the issue of not seeing other players, there might be a problem with the connection to the chat server.

    Reasons for problems could be:
    - Virus scanner causing problems;
    - Firewall blocked required ports;
    - Anti-spyware blocked applications or parts of it;
    - Bad and/or slow internet;
    - Flash causing problems.


    • Turning off some programs like virus scanner, firewall and anti-spyware one by one might help finding the problem. Checking if Flash is up-to-date can be checked on the flash website.



    • The following ports must be free there, in order to play Miramagia:
    • 843 - this is the port which uses Flash to communicate with the server by default.
    • 5475 and 5476 - both of these ports are used by the chat server.



    • Slower or bad internet could be caused by not having an optimal wireless internet connection, downloading too much, a slow connection from the ISP or having too many browser windows/tabs open.


    Regards,
    The Miramagia Team
    Last edited by (Moon); 21st June 2017 at 02:04 AM.


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