View Full Version : portal quest complete, will not let me solve it

13th July 2016, 07:34 PM
Hello. I have a portal quest requesting that I increase the harvest bonus of my magical laboratory to 12%. My harvest bonus is currently at 27%. However, the portal quest does not give me an option to solve and collect. Am I misunderstanding the quest or the bonus levels? If so, an explanation would help.

Here is the quest:

Here is the bonus info:

Thank you,


14th July 2016, 04:35 AM
I don't know if this is "the" explanation but have you tried taking out one (or more) harvest bonus object(s) so that the bonus changes and then placing it back. Maybe the island task is looking for a change in percentage value.

Aliya Silver
14th July 2016, 09:13 AM
Hello Minkey,

If you already tried to clear cookies and cache (including flash cache), and there's still the same problem, please contact support about it, they should be able to look into it because you're right, you should be able to solve it.

Best regards,

14th July 2016, 11:18 PM
Thanks for the suggestion. I did try that but it did not take. I'll go check the cache and cookies.
Thank you

14th July 2016, 11:34 PM
Okay, the clearing cache and cookies and the clearing of the flash cache did not help. I'll contact tech support. Thanks for trying!

16th July 2016, 01:56 AM
Minkey same thing happened to me, I also cleared cache and cookies and placed lower lab equipment and then raised the level, to no avail. so i rolled the dice....
new quest is asking me to raise mana level by 17%, lol
this time I will also ask support for assist!
GL! : )

16th July 2016, 06:18 PM
Support have been able to resolve this issue for most players who reported it to them - so please let them know you have this problem)