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View Full Version : When you are unable to play or chat



Boo
1st November 2013, 03:57 PM
Dear players,

If you are unable to connect to the server and get a blank screen there could be a bunch of reasons. These include:
- Firewall blocking access
- Popup protection of software and/or browser causing problems
- Not up to date Flash
- Old Flash cache
- Old Browser Cache
- Old Browser Cookies
- Old Browser
- Not optimal or completely working internet connection (check: HERE (http://forum.miramagia.com/showthread.php?2545-Lag-or-connection-problems))
- Too many processes on your system at the same time

Sadly, if you do not have an optimal internet connection, you will not notice it until you try to reach specific websites like ours.

So if you are having problems logging in and get a black or almost complete black screen, please do the following:

1. Go to the logout page at:
http://s1.miramagia.com/logout.php

2. Clear your Browser Cookies, Browser History/Cache and Flash Cache.
How to clear clear browser cookies/cache and Flash Cache can be found HERE (http://forum.miramagia.com/showthread.php?2546-Deleting-browser-s-cookies-and-cache&p=16790#post16790).

3. Close and Reopen your browser and visit Miramagia again.

4. Continue to having problems AND waited at least 1 minute staring at a black screen? Start over with a different browser.

If you continue to have problems, please supply Support (Support@miramagia.com) with the following information:

- Name of your account
- Browser types you tried (please try to login with more than one browser)
- Tracert log (How-to: HERE (http://forum.miramagia.com/showthread.php?2545-Lag-or-connection-problems))

And please mention that you cleared browser cache/cookies and flash cache if you done so.



Unable to connect to chat or see other players

If you or other players have the issue of not seeing other players, there might be a problem with the connection to the chat server.

Reasons for problems could be:
- Virus scanner causing problems;
- Firewall blocked required ports;
- Anti-spyware blocked applications or parts of it;
- Bad and/or slow internet;
- Flash causing problems.

Turning off some programs like virus scanner, firewall and anti-spyware one by one might help finding the problem. Checking if Flash is up-to-date can be checked on the flash website.


The following ports must be free there, in order to play Miramagia:
843 - this is the port which uses Flash to communicate with the server by default.
5475 and 5476 - both of these ports are used by the chat server.



Kind regards,
The Miramagia Team