Dear users,

When having problems with the game, for example seeing weird things, unable to access things or incorrect numbers, can be fixed by clearing your cookies and cache.
Each thing you believe you found a bug or an unknown problem, please clear your browser cookies/cache and those of flash (listed more below).

For browser cookies/cache:

Using Internet Explorer 7:
Click "Internet Options" in the "Tools" menu. In the tab "General", choose the section "Browser History" and click "Delete".
In the new window, delete "Temporary Internet Files" and "Cookies".

Using Internet Explorer 8:
Click "safety", then click "delete browsing history", then select "temp files" + "cookies" + "history", then click "delete"

Using Firefox 3:
Click "Clear Private Data" in the menu "Tools". (ctrl+shift+del)

Using Chrome:
Select the "Customize and control Google Chrome" icon (the wrench), then select "Options" then "Personal Stuff" followed by "Clear Browsing Data..."

Using Opera 9 or 10:
Click "Delete Private Data" in the "Tools" menu, then click the "Delete" button.

If no window appears, click "Preferences" in the "Tools" menu, and select the "Advanced" tab. Choose "History" from the menu on the left and click "Clear" and then "Empty Now" to clear the history and cache. Select "Cookies" from the menu and click "Manage Cookies". Highlight which cookies to delete in the new cookie manager window, then click "Delete"

For Flash cookies/cache:

Visit the page of Adobe Flash here
Here you can select the option to delete all cookies/cache.

Please make sure you always have the latest good working Flash version which you can download on:
http://get.adobe.com/nl/flashplayer/

It can also happen that certain new Flash versions cause a conflict. For example some time ago a new Flash update had a conflict with many graphic cards, making it impossible for users to see movies on the Internet.
When this happens, we suggest you de-install flash with the de-installer on:
http://kb2.adobe.com/cps/141/tn_14157.html
And install an older version on:
http://kb2.adobe.com/cps/142/tn_14266.html